We adopt a focussed approach to 3 key areas.

Clients
The cornerstone of the pentangle vision is understanding and meeting client needs. This ensures that the products and solutions we offer provide real value, are aesthetically pleasing and perform well in their chosen environments so that our clients enjoy a real and quantifiable benefit.

Our consultants are trained to listen to customers to discover the functional and aesthetic requirement of each piece of furniture and assist them in accurately identifying their needs with an emphasis on functionality and end-user benefits.

Once installed and in-use, customer feedback on our products is communicated to the manufacturers at design briefings enabling new products to be developed for changing market needs.

Performance
We recognise that performance – ours, our manufacturers’ and most importantly the performance of our products - is the key to our business. We have, therefore, organised our business to benefit our clients.

By offering products from a select number of manufacturers, pentangle achieves significant volumes with each supplier. This gives greater buying power and coupled with our low overhead structure, allows us to offer exceptionally competitive prices while performing well in terms of order fulfilment. We are constantly striving to improve business efficiency to drive down costs and our use of technology and innovative ways of working contributes to this.

Quality
Like our customers, pentangle is passionate about quality. We focus not only on the quality of design and construction of a product and the quality of service and performance of the manufacturer, but also our lifestyle at work and the quality of relationships we form with customers and manufacturers.